TY - JOUR AU - Righi, Angela Weber AU - Schmidt, Alberto Souza AU - Venturini, Jonas Cardona PY - 2010/08/26 Y2 - 2024/03/28 TI - Qualidade em serviços públicos de saúde: uma avaliação da estratégia saúde da família JF - Revista Produção Online JA - Revista PO: R. 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</xml><![endif]--><span style="font-size: 10pt; font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;">Esta pesquisa objetivou avaliar a qualidade da Estrat&eacute;gia Sa&uacute;de da Fam&iacute;lia (ESF) atrav&eacute;s da mensura&ccedil;&atilde;o da satisfa&ccedil;&atilde;o dos usu&aacute;rios em rela&ccedil;&atilde;o aos servi&ccedil;os prestados, identificando a rela&ccedil;&atilde;o entre esta satisfa&ccedil;&atilde;o e a percep&ccedil;&atilde;o da qualidade pelos funcion&aacute;rios. Sendo assim, caracteriza-se como um estudo de caso, descritivo e quantitativo, desenvolvido junto a 606 usu&aacute;rios e 39 profissionais pertencentes a cinco unidades da ESF em um munic&iacute;pio da Regi&atilde;o Central do Rio Grande do Sul, atrav&eacute;s de question&aacute;rios baseados na Escala SERVQUAL. Como resultado obteve-se uma avalia&ccedil;&atilde;o negativa da ESF por ambos os atores: usu&aacute;rios mostram-se insatisfeitos e profissionais caracterizam como inaceit&aacute;vel a qualidade dos servi&ccedil;os. Torna-se importante destacar que nenhum ponto foi avaliado como satisfat&oacute;rio ou de qualidade excelente. Este estudo contribuiu para an&aacute;lise e reorganiza&ccedil;&atilde;o das pr&aacute;ticas utilizadas atualmente pela ESF na presta&ccedil;&atilde;o de seus servi&ccedil;os, tendo os aspectos aqui identificados como norteadores de a&ccedil;&otilde;es de melhoria.</span> ER -