Desempenho de projetos por indicadores
revisão sistemática da literatura
DOI:
https://doi.org/10.14488/1676-1901.v25i2.4973Palavras-chave:
Indicadores de desempenho, Gestão de Projetos, Performance em projetosResumo
O presente estudo investigou, por meio de uma revisão sistemática da literatura, as métricas utilizadas para a avaliação de desempenho de projetos por indicadores. O objetivo foi identificar e analisar os principais critérios e indicadores discutidos na literatura, visando otimizar o gerenciamento de informações e aprimorar a tomada de decisões em projetos. A pesquisa foi realizada na base de dados Web of Science (WOS), uma das principais fontes de documentos acadêmicos, utilizando métodos de análise bibliométrica. Foram identificados 101 indicadores de desempenho, distribuídos em áreas como Comunicação, Cronograma, Custo, Escopo, Partes Interessadas, Qualidade, Recursos e Riscos. Dentre esses, 34,65% são de natureza subjetiva, dependentes do julgamento da alta administração ou do gestor individual. Indicadores subjetivos mais citados incluíram o nível de satisfação do cliente, definição e verificação de requisitos, e a especificação de papéis e responsabilidades das partes interessadas. Esses resultados demonstram a crescente importância de fatores qualitativos na avaliação de projetos e sugerem a necessidade de uma abordagem mais ampla e integrada para a medição de desempenho. O estudo contribui para uma melhor compreensão de como os projetos podem ser avaliados além dos critérios tradicionais, oferecendo uma base para pesquisas futuras e práticas de gestão.
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