Skills and competencies for quality management in Industry 4.0
a literature analysis
DOI:
https://doi.org/10.14488/1676-1901.v26i3.5359Keywords:
Industry 4.0, Quality Management, Skills, Competencies, Bibliometric AnalysisAbstract
This study examines how Industry 4.0 has been reshaping quality management and what this shift implies for the competencies expected from professionals working in digital production settings. A bibliometric review of studies published between 2011 and 2021 was carried out using VOSViewer and the Methodi Ordinatio procedure to organize and assess the selected works. The review shows that, despite being presented separately in many publications, the competencies mentioned across the studies tend to align around a set that combines technical, methodological, social, and personal elements. These dimensions are closely tied to daily tasks in data-intensive environments, particularly those involving digital tools, automated systems, and the interpretation of information flows. A contribution of the study is a picture of how competency requirements for quality professionals have been approached in the literature. The review also identifies aspects that remain insufficiently examined, such as how these competencies appear in real industrial settings or how organizations and educational programs support their development. These points open space for empirical investigations and for evaluating training approaches that reflect digitally mediated work routines.
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