Habilidades e competências para a gestão da qualidade na indústria 4.0

uma análise da literatura

Autores

  • Alex Silveira de Campos Universidade de São Paulo (USP), São Paulo, SP, Brazil. https://orcid.org/0009-0003-2456-7765
  • Eduardo de Senzi Zancul Universidade de São Paulo (USP), São Paulo, SP, Brazil. https://orcid.org/0000-0001-8361-0637
  • Fernando Tobal Berssaneti Universidade de São Paulo (USP), São Paulo, SP, Brazil.
  • Thayla Tavares de Sousa Zomer Universidade de São Paulo (USP), São Paulo, SP, Brazil.

DOI:

https://doi.org/10.14488/1676-1901.v26i3.5359

Palavras-chave:

Indústria 4.0, Gestão da Qualidade, Habilidades, Competências, Análise Bibliométrica

Resumo

Este estudo examina como a Indústria 4.0 tem remodelado a gestão da qualidade e o que essa mudança implica para as competências esperadas de profissionais que atuam em ambientes de produção digital. Uma revisão bibliométrica de estudos publicados entre 2011 e 2021 foi realizada utilizando o VOSViewer e o método Methodi Ordinatio para organizar e avaliar os trabalhos selecionados. A revisão mostra que, apesar de serem apresentadas separadamente em muitas publicações, as competências mencionadas nos estudos tendem a se alinhar em torno de um conjunto que combina elementos técnicos, metodológicos, sociais e pessoais. Essas dimensões estão intimamente ligadas às tarefas diárias em ambientes com grande volume de dados, particularmente àquelas que envolvem ferramentas digitais, sistemas automatizados e a interpretação de fluxos de informação. Uma contribuição deste estudo é oferecer um panorama de como os requisitos de competência para profissionais da qualidade têm sido abordados na literatura. Também são apresentados aspectos que permanecem insuficientemente examinados, como a forma como essas competências se manifestam em contextos industriais reais e como organizações e programas educacionais apoiam seu desenvolvimento. Esses pontos abrem espaço para investigações empíricas e para a avaliação de abordagens de treinamento que reflitam rotinas de trabalho mediadas digitalmente.

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Biografia do Autor

Alex Silveira de Campos, Universidade de São Paulo (USP), São Paulo, SP, Brazil.

is a master's student at the Polytechnic School of USP, focusing on research in Industry 4.0, learning factories, product development, quality, and simulation. He holds an MBA in Project Management from FGV and is a professor at FATEC, where he teaches Product Design I and II, Project Management, Process Project, Production Simulation, Industrial Production Technology, and Quality Management for the Industrial Production Management Technology program. He also serves as the coordinator of the Graduate Program of Industrial Production Technology at FATEC Itapetininga. Additionally, he is an experienced machine and equipment designer, having worked in the industry as a project manager and designer of heavy-duty machines.

Eduardo de Senzi Zancul, Universidade de São Paulo (USP), São Paulo, SP, Brazil.

a Ph.D. in Production Engineering from the School of Engineering of São Carlos, USP. He is a professor at the Polytechnic School of USP and serves as the Deputy Head of the Department of Production Engineering. He is also the coordinator of the USP Factory of the Future 4.0, an internationally recognized Industry 4.0 laboratory. Additionally, he is the creator of the Ocean USP, INOVALAB@POLI, and On POLI-USP laboratories, which focus on innovation and digital technologies. Eduardo has been a visiting professor at RWTH Aachen and Trinity College Dublin. His work encompasses Advanced Manufacturing (Industry 4.0), digital transformation processes, product development management, and engineering education.

Fernando Tobal Berssaneti, Universidade de São Paulo (USP), São Paulo, SP, Brazil.

a Ph.D. in Production Engineering from the Polytechnic School of the University of São Paulo (USP). He is currently a professor in the Production Engineering department at the Polytechnic of USP and serves as the coordinator of the Graduate Program in Production Engineering at the same institution. Additionally, he works as a business consultant and has been teaching specialization courses at the Polytechnic School of USP since 2004. Dr. Berssaneti has extensive experience in Production Engineering, particularly in Economic Engineering, Financial Mathematics, Project and Product Management, and Quality and Productivity Management.

Thayla Tavares de Sousa Zomer, Universidade de São Paulo (USP), São Paulo, SP, Brazil.

Dr Thayla Zomer holds a PhD in Manufacturing and Management Engineering from the Institute for Manufacturing, Engineering Department, University of Cambridge, United Kingdom. (2021). She is currently a researcher at the Department of Production Engineering at the Polytechnic School of USP (POLI USP). She also serves as an area coordinator (graduate workshop) at the Brazilian Association of Production Engineering. Published several articles in international journals (top tiers of Qualis-CAPES and ABS ranking), among other publications in national and international journals and conferences.

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Publicado

11-05-2026

Como Citar

Campos, A. S. de, Zancul, E. de S., Berssaneti, F. T., & Zomer, T. T. de S. (2026). Habilidades e competências para a gestão da qualidade na indústria 4.0: uma análise da literatura. Revista Produção Online, 26(3), 5359 . https://doi.org/10.14488/1676-1901.v26i3.5359

Edição

v. 26 n. 3 (2026)

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